• What method do you use for cleaning?

    We use a 7-step cleaning process which includes sanitising, neutralising, and deodorising your carpets and upholstery. Our exclusive carpet cleaning method removes the toughest, deepest, and dirtiest stains. Followed by a unique cleaning solution that’s designed to penetrate deep within the carpet fibres. Then we use an extremely powerful dual suction system to extract excess dirt, allergens, and the remaining moisture in the carpet.

  • Do I need to vacuum before the technician arrives?

    To achieve optimum results, a light vacuuming of the high traffic areas is recommended but not required.

  • How long will it take to clean my carpets?

    On average, it will take our technician’s around 20 minutes per room. This time can vary depending on the amount of furniture to be moved, the size of the room and the level of soilage.

  • Do you move furniture?

    Yes, we move and clean under your furniture at no extra cost; we clean underneath then put them back to its rightful place on protective padding if needed. We do suggest you remove items off and out of your furniture like plants, lamps, knick-knacks, books, clothes prior to us arriving. There are several items we will not move, including: pianos, televisions, electronics, China cabinets, dressers with mirrors, pool tables, awkward to move beds etc

  • How long will it take for my carpet to dry?

    Due to the power of our industrial machines, on average it only takes around 2-3 hours for the carpet to completely dry. Our drying time is not guaranteed as it can be affected by humidity, temperature, and air flow to the carpets.

  • What's included in the price?

    Our price includes treating for spots, moving furniture, and a 100% satisfaction policy. The price quoted by our Customer Care Team is always the price paid, we guarantee no hidden fees or additional charges

  • How do you guarantee customer satisfaction?

    We’re happy to work with you to correct any situation that may arise. In some cases, this can mean spot cleaning specific areas of concern or even completely re-cleaning the area in question.

  • Are you insured?

    Yes, we are fully insured. We carry Treatment risk insurance that covers us if we accidentally damage your carpets or sofas, we also carry public liability and employee liability insurance.

  • Should I have my carpets dry cleaned or steam cleaned?

    Most major carpet manufacturers recommend steam cleaning as the preferred method. Steam cleaning completed properly by a certified technician removes more soil and spots than any dry-cleaning methods.

  • Does your cleaning process soak the back of the carpet?

    No, although our process rinses the carpet deep down, moisture does not penetrate the backing of the carpet. With our powerful cleaning equipment, your carpet is thoroughly rinsed, but left only damp to the touch.

  • Menu
    Call Now Button